Krupp Moving & Storage LLC

We experience the best move ever. We were so impressed with fast, careful and courteous movers we were assigned. They were paid and tipped well. Now, the reality. I was trying to help them because it was a very humid day.they worked very hard for 5 hours. I helped keeping them hydrated. I told them that I would take care of assembling our bed so they could get home to their families. I proceeded to assemble the bed and the legs to our adjustable bed were missing. 4:30 in the afternoon and I was discussing with a manager and was told they had the legs. He promised if he couldn’t get one of the movers to bring them to us that he would personally take care of it. Which turned out to be a lie. Two 70 year olds sleeping on the floor was our reward for choosing Krupp Moving. I always told my children that a liar will steal and a stealer will lie. Very disappointed for the lie only. You are only as good as your word. I will be sure to let anyone who ask know the truth. Buyer beware.

Move size: 3 Bedroom Home Service cost: $1000

I read the reviews and thought all would be great but I am not sure who moved those people's furniture because it was all a very bad experience. First we were charged $200 for the company to take care of our sleep number bed. It was not usable the way it was left in our new location. We were moving to a smaller house so I had gone through our home moving things to the rooms they would be used at the new house, only to have the packers moving things to different rooms for packing, After the packers had left, I had given myself 2 days to clean the house before turning over to the new owners, It was a good thing as I found a drawer, a cabinet under sink and the cabinet with ALL my pots and pans, had not be packed. There was a shelf in the family room not packed. It seemed the packers were more concerned with how fast they could pack and not how good they could pack.

We were placing our things in storage for a month and we were charged for the month prior and then again for the month it was in storage, when we were quoted one month free storage,

When we were scheduled for delivery, they called to verify they would be here between 8:30 to 9:30. After they hadn't shown up, we called them and was told they were just leaving and would be here in an hour, making it 11:00,

Can't even begin to describe all the damage to our belongings. Boxes that were marked shed were left in the basement. Boxes marked fragile had boxes marked books on top of them.

Move size: 3 Bedroom Home Service cost: $8000

The company located in OH hired FL workers to unload, the only Krupp employees were the two truck drivers who did not participate in moving the belongings into the house. The FL workers caused severe damage to furniture and belongings by stacking boxes marked fragile on the bottom of the piles and not protecting the furniture ,the furniture was moved in after the boxes causing space problems and temper tantrums by one of the movers. The temper tantrum mover would not listen. The claim was denied by the insurance company based mainly on the company reporting the claim was not submitted in time primarily due to the flash drive with the pictures and claim information was not compatible with their computer system and their system would not accept the pictures through email. So we ended up printing the pictures out and mailing them which the insurance company then claimed were of poor quality. We contacted John Krupp many times attempting to resolve but every contact resulted in being told escalation would happen through the owner them John would not call us back to even follow up. The moving company accepted no responsibility for the stress we were put under by the FL movers or damage to our belongings. We will be filing suit in small claims court as the costs to repair and/or replace the damaged items is Krupp's responsibility.

Move size: 3 Bedroom Home Service cost: $28724

Columbus,Ohio- We had a very poor experience with Krupp moving unfortunately. The crew was 3 hours late putting us behind schedule for an out of state move. I was told when I scheduled the Uhaul load that if we provided the blankets and padding, Krupp movers would pad and plastic wrap furniture after loading to protect it in the moving truck. The crew told me they did not bring any supplies and would not do this. Several pieces of our expensive and antique furniture was damaged in the truck. They also badly damaged a stairnose, two door casings, drywalled walls and scuffed and scratched wood floors moving furniture. We had sold our home and we were leaving early the next morning with the new owners coming in the next afternoon so I was up until 2am trying to repair the damage the movers had done as Mo told me they do not repair damage their movers do to a homeowners home. They also left before the two hours were up, before our fridge was loaded and when we still had items needing loaded telling me that because the items weren’t on the inventory list, they wouldn’t move them. When my move was scheduled, I wasn’t told I had to list enough items to fill two hours or I would have done this because we needed two hours of help and that is what I paid for but did not get. Extremely dissatisfied- especially now that I have seen what a professional moving company should be like on our arrival end.

Move size: 4 Bedroom Home Service cost: $600